Privacy Policy for Zyrolo

Zyrolo, operated by Zokera Tech Private Limited ("we", "us", "our"), with its registered office at 2nd Floor, Minarch Tower, Sector 44, Gurugram, Haryana, India 122003, operates the website zyrolo.com and, in the future, a mobile application (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal data when you use our Service.

By using the Service, you consent to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our Service, including e-commerce and quick-commerce with rapid delivery (minutes, hourly, same-day) and integration of offline store products.

Personal Data

• Name, email address, phone number, shipping address
• Payment details (processed securely via third-party providers)
• Account credentials

Transactional Data

• Order history, products purchased, payment confirmations
• Records related to returns or disputes

Usage and Device Data

• IP address, browser type, device identifiers
• Browsing behavior (pages viewed, search queries)
• Cookies and similar technologies for site optimization and security

Location Data

• With your consent, we collect location data to enable rapid delivery. You can disable location services in your device settings.

Communications

• Records of interactions with customer support or delivery partners
• User-generated content (e.g., reviews, feedback)

We do not knowingly collect data from users under 18. If we detect such data, we will delete it promptly.

How We Use Your Information

We use your data to:

• Process and fulfill orders, including payments and delivery
• Provide customer support and communicate order updates
• Personalize your experience (e.g., product recommendations)
• Send promotional messages (with opt-out options)
• Detect and prevent fraud or unauthorized activities
• Improve the Service through analytics
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies to enhance functionality:

• Session Cookies: Enable core operations.
• Preference Cookies: Save settings.
• Analytics Cookies: Track site usage.
• Security Cookies: Protect against unauthorized access. You can refuse cookies via browser settings, but this may limit features. Third-party cookies are governed by their respective policies.

Sharing of Information

We do not sell your personal data. We may share it with:

• Third-Party Sellers and Delivery Partners: To fulfill orders (e.g., name, address for delivery).
• Payment Processors: To process payments.
• Affiliates and Partners: For services like loyalty programs, with your consent.
• Legal Authorities: To comply with laws or protect our rights.
• Analytics and Marketing Partners: For non-personal data to improve services or deliver ads. All third parties are contractually obligated to protect your data.

Data Retention

We retain data only as long as necessary for the stated purposes, legal compliance, or dispute resolution. Data is securely deleted or anonymized when no longer needed.

Data Security

We use industry-standard measures to protect your data, but no system is 100% secure. We strive to minimize risks.

Your Data Protection Rights

You may:

• Access, correct, or delete your data via your account or by contacting us
• Object to or restrict data processing
• Request data portability
• Withdraw consent (may affect service delivery) Contact us to exercise these rights. You may also complain to a data protection authority.

Legal Basis for Processing (for EEA Users)

We process data based on:

• Contract performance (e.g., order fulfillment)
• Your consent (e.g., marketing)
• Legitimate interests (e.g., fraud prevention)
• Legal obligations

Data Transfers

Your data may be transferred to jurisdictions with different data protection laws. We implement safeguards to ensure protection.

Children's Privacy

The Service is for users 18+. We do not knowingly collect data from minors.

Changes to This Policy

We may update this policy, notifying you via email or the Service. Continued use after changes indicates consent.

Contact Us

• Email: support@zyrolo.com
• Contact Us: Contact Us
• Phone Number: +91 8521593031